Company Profile

Industry: Public Utility (Water & Wastewater Management)
Employees: 50+ field and office staff
Use Case: Field operations, infrastructure maintenance, HACCP monitoring, compliance reporting

Challenges Before TagPlan

Komunala Črnomelj faced increasing complexity in managing day-to-day field operations.
Key challenges included:

• Paper-based records causing delays, lost data, and inconsistent archiving.
• Time-consuming reporting – up to 15 minutes for each inspection data request.
• Difficult compliance management with strict water safety regulations.
• Limited visibility into field activities across 300+ locations.
• Coordination gaps between field teams and office staff, often wasting time.

Why They Chose TagPlan

The management team wanted a solution that:

• Simplified real-time planning and execution of complex field tasks.
• Reduced human error with digital, NFC-based check-ins.
• Provided a transparent and reliable archive of all operations.
• Enabled fast audits and compliance reporting.
• Was easy for staff to adopt with minimal training.

With TagPlan, the inspector completed her review in seconds – she even used the exported report directly in her notes. That convinced our leadership team immediately.

TagPlan Implementation

Transitioning to TagPlan was fast and smooth:

• Adoption: Field workers adapted within a week with basic instructions.
• Integration: 300+ locations digitized, including 100 NFC-enabled sites for on-location validation.
• Coverage: Applied across water supply, wastewater, facility maintenance, hydrant checks, line flushing, and equipment servicing.
• Mobile-first design: Staff use the mobile app daily, with offline support for remote areas.

Results

Operational Efficiency

• Task recording time reduced from 1–3 minutes to 30 seconds per visit.
• Inspection data retrieval improved from 15 minutes to 5 seconds.
• Coordination time between field and office cut from 30 minutes daily to zero.
• Paper usage eliminated – from 50+ sheets monthly to none.

Compliance & Transparency

• Real-time monitoring of water quality with visual alerts on threshold breaches.
• Full traceability and a digital audit trail – inspectors now complete checks in seconds.
• No more lost or incomplete records.

Workforce Adoption

• NFC check-ins ensured tasks are never missed and reduced errors.
• Field staff report TagPlan as essential to their work and prefer it to any paper-based system.
• Supervisors value instant insight into ongoing operations.

Financial Impact

• Optimized chemical usage and inventory planning thanks to better trend analysis.
• 8+ hours saved monthly preparing mandatory reports.
• Reduced costs from manual errors, transcription, and redundant site visits.

Customer Testimonial

TagPlan allows us to plan complex activities efficiently, access data in seconds, and minimize errors. Our inspector was impressed – audits now take only a few seconds. We cannot imagine going back to paper records.
— Bojan Klemenčič, Drinking Water Treatment, Komunala Črnomelj

Bojan further explains:

Before TagPlan, planning, inspections, and record-keeping were slow and prone to errors, especially when using paper logs or spreadsheets. With TagPlan, we plan months ahead, capture data on-site in real time, and analyze historical records instantly. It saves us up to 99% of the time previously spent on planning, reporting, and analysis.

Why It Matters

By moving from paper and spreadsheets to a real-time digital operations hub, Komunala Črnomelj achieved:

• Faster, error-free reporting.
• Reliable compliance with strict regulations.
• A cultural shift toward immediate documentation and data-driven decision-making.
• Better water quality monitoring and improved community trust.

TagPlan has become a critical tool in ensuring efficient, transparent, and compliant utility operations.